C_Dubyaa

Chipotle CEO “Not Satisfied” With Quality Of Customer “Experience” In Some Restaurants

As Chipotle closes the books on its second consecutive year of bad headlines and sagging sales, the company’s founder and co-CEO Steve Ells says the burrito chain still has “a long way to go” to recover from its food-safety crisis. In particular, he notes that Chipotle has forgotten about providing the best customer service. [More]

@SB22_

Customers Accuse Chipotle Of Lying About The Calories In Chorizo Burrito

Most people probably understand that the calorie counts on a fast food menu aren’t 100% precise, but an approximation of what you’d expect to consume. But there’s a big difference between being a few calories off and being off by hundreds of calories. [More]

Chipotle

Chipotle Says Its New Burger Restaurant Is “Off To A Very Good Start”

In a bit of a bright spot of news for beleaguered Chipotle, the chain says that sales at its new — and so far, only — Tasty Made burger restaurant in Ohio are “strong” after a few weeks of being open. [More]

Mike Mozart

Chipotle Investors Looking To Remove Founder & Co-CEO Steve Ells From Board Of Directors

Things over at Chipotle haven’t been exactly great this past year, what with all that food-borne illness stuff, tanking stocks, and customers fleeing. And things might not be getting any better — or a least for the co-captain of the ship, Steve Ells, as some investors are now calling for the co-founder to step down from his position as chairman of that board.  [More]

JeepersMedia

Former Chipotle Manager Says He Was Fired For Refusing Wage Theft

A former Chipotle manager worked hard and rose through the company’s ranks, and then he says that he had a decision to make after opening of a new restaurant: he could commit wage theft against his employees, or he could risk losing his job and the relocation bonus he had just received. He chose the latter, and is now speaking out about his experience with wage theft at the burrito eatery. [More]

Eric Kilby

Tasty Burger Files Formal Opposition To Chipotle’s Tasty Made Trademark

Back in August, East Coast burger chain Tasty Burger sent a cease-and-desist letter to Chipotle over its trademark for the company’s new burger venture, Tasty Made. Now that the latter has opened its first location — in Columbus, OH, as of yesterday — Tasty Burger says it’s making its opposition to that trademark formal. [More]

Chipotle Cutting Off All Investments Into Asian-Inspired ShopHouse Brand

Chipotle Cutting Off All Investments Into Asian-Inspired ShopHouse Brand

In the midst of trying to convince customers to come back and eat at Chipotle a year after its national food safety crisis first started, it seems the chain doesn’t have the resources to cultivate other efforts, like its Asian-inspired ShopHouse chain. [More]

JeepersMedia

Chipotle Hopes To Coax More Customers Back With Dessert, Better Online Ordering

It was a year ago next week that the national Chipotle food safety crisis began on Halloween, when the chain shut down restaurants in Washington state and in Oregon after reports of E. coli infection in some customers. Things haven’t been going well for the chain since then, with sales plummeting, then slowly recovering with free food promotions and a loyalty program. The chain’s sales still haven’t fully recovered, but Chipotle hopes to coax customers back with some dessert. [More]

Morton Fox

Chipotle Reassures Customers That Guacamole Supply Is Not Threatened By Avocado Shortage

Despite an ongoing avocado shortage that has already affected some in the food industry, Chipotle is reassuring customers that no, the chain will not run out of guacamole, and no, prices for the stuff won’t go up. [More]

Chipotle Giving Away Even More Free Burritos

Chipotle Giving Away Even More Free Burritos

It looks like Chipotle is just going to keep figuring out ways to give away free food until it either convinces customers to come back or exhausts the world’s supply of flour tortillas. After giving away free food to kids, offering a buy one-get one deal, and letting people drink booze for free, the burrito chain is still plugging away, offering yet another way to eat without paying. [More]

Chipotle Adding Chorizo To The Menu Nationwide

Chipotle Adding Chorizo To The Menu Nationwide

More than an 16 months after Chipotle began testing chorizo as a protein option at its Kansas City-area locations, and four months after it began allowing customers in four other states and Washington, D.C. to add the meat to their burritos, burrito bowls, salads, and tacos, the company is ready to bring the spicy meat nationwide.  [More]

Chipotle Giving Loyalty Program Members More Than $20M In Free Catering

Chipotle Giving Loyalty Program Members More Than $20M In Free Catering

Chipotle customers who joined the chain’s temporary loyalty program — a program aimed at winning back customers after a spate of food-borne illness outbreaks at its restaurants — are finally getting a reward, in the form of free catered food. [More]

Chipotle Shows Off New Food Safety Measures In Effort To Win Back Customers

Chipotle Shows Off New Food Safety Measures In Effort To Win Back Customers

Still reeling from a string of food-borne illnesses in 2015, Chipotle is making a big public push to alert customers to its improved safety measures. [More]

Josh Bassett

With Sales Sagging In The U.S., Chipotle Eyes European Expansion

Here in the U.S., where Chipotle runs some 2,000 eateries, the burrito chain has trying to cope with sagging sales following a handful of food-borne illness outbreaks in 2015. But overseas, where the brand is still a novelty, Chipotle apparently sees a bright future.  [More]

Josh Bassett

Lawsuit: Chipotle Worker Fired After Complaining That Coworkers Got Preferential Treatment

A new lawsuit filed in California claims that a former Chipotle worker was fired after she complained to her bosses that her coworkers were receiving preferential treatment, giving them coveted daytime shifts while she was stuck working at nighttime. [More]

JeepersMedia

One Sickened Chipotle Customer Will Get Her Damages In The Form Of Free Burritos

Apparently it can be hard to quit Chipotle. Despite reports that 25% of former customers have yet to return — or visit less frequently — to the fast casual restaurant after its very public food-borne illness issues, one woman who was actually sickened after eating at the chain hasn’t completely shunned the burritos. In fact, she asked for — and received — free food as part of her recent settlement with the company.  [More]

Mike Mozart

Chipotle Settles 100 Customer Complaints Over Food-Borne Illness Outbreaks

More than 100 customers who fell ill after dining at Chipotle restaurants last year will receive an undisclosed financial settlement as the fast-casual restaurant continues to put a series of E. coli and listeria outbreaks behind it.  [More]

Renee Rendler-Kaplan

Google Will Actually Deliver Burritos By Drone To Some Lucky College Kids

The eternal college conundrum: I am hungry, but too tired, busy, lazy, hungry, or hung-over to go to the place where the food I want is being sold. Why can’t lunch just appear on command and drop out of the sky? [More]