Can it still be considered self-checkout if the shopper doesn’t have to do a thing during the process? Yet another retail innovation aimed at expediting the checkout process scans and bags items so humans don’t have to. [More]
Express! That means fast, right? If you make a beeline for the express checkout lane at the grocery store any time you only have a few items, you might want to reconsider. Apparently there are other issues with the express line that can make the whole experience take almost as long as a regular lane, or in some cases, your wait could be even greater. [More]
Here’s a different sort of grocery store math than you’re probably used to. A high school math teacher in Santa Cruz, California drew up a lesson plan for teaching students to answer the question: “which checkout line is the fastest?” Clearly, this is education after our own hearts. You may have your own anecdata on this subject, and even try to make predictions as you choose your line and thus your destiny, but that is no match for science.
Self check-out is great if, say, you’ve got one of those supermarkets where the teenaged clerks hate you for choosing their lane and spend more time talking to each other than scanning your items. It’s not so great if you force all of your customers to use the system because you’ve decided to close down every other human-powered lane but one.
The number of overcharging violations – defined as charging more at the register than the price in an advertisement, on a shelf sign, or on the item itself – soared to 711, from 425.
Nokia has already had a few problems rolling out its new touchscreen 5800 XpressMusic phone, including earpieces that go bad in humid weather and firmmware that wouldn’t work on certain big-city 3G networks on the US model, but now they’re screwing around with something serious: customers’ money.
When Mark signed his receipt at Home Depot, doing so declared he, “HAD THE OPPORTUNITY TO READ AND ACCEPTS THE TERMS…” of customer agreement #156326.