You’ve been there. You’re sitting at an airport in one state, while your luggage is stranded at an airport in another after it failed to make its connecting flight. You desperately need a fresh change of clothes and yet, it’s unclear when you’ll be reunited with your belongings. This, after you paid the airline to check that bag and have it arrive when you arrive. [More]
Thousands of travelers arrived at their destination only to find their checked bags were left behind at the Phoenix Sky Harbor International Airport on Thursday after a Transportation Security Administration computer system suffered a technical issue that took the airport’s bag screening system out of operation. [More]
With most airlines now charging for checked bags, passengers frequently travel with rolling suitcases that push the limits of the term “carry-on.” Would getting rid of these fees (and the bulkier carry-on bags) alleviate the increasingly long wait times at airport security? Yes, at least according to two lawmakers. [More]
Last year, Spirit Airlines showed passengers that it didn’t quite get the concept that holidays – especially those that fall in late December and early January – are meant to spread cheer and goodwill toward fellow humans, by increasing baggage fees for merry travelers. This year, the budget airline is once again utilizing those surcharges, and this time, it has company in Frontier Airlines. [More]
Have you ever ever wondered what it’s like for your checked luggage at the airport? Where does it go, what does it see, who touches it — does it make suitcase friends along the way? While many of those questions remain unanswered, a new video shot from the point of view of a piece of baggage cruising around behind the scenes at Schiphol Airport in Amsterdam is definitely mesmerizing.
Say goodbye to that free checked bag when flying on JetBlue: The company announced last November that it was going to start charging passengers who fly with checked bags at some point, and that point is today.
While most of us try to cram as much as we can into our carry-on bags — and some travelers (you know who you are) stretch the definition of “carry-on” with bags that would have been checked in the pre-fee era — sometimes you just have to check a piece of luggage or two at the counter. But before you do, there are some steps you’ll want to take. [More]
In spite of all the technological developments in logistics and air travel, passengers’ bags still get lost, damaged, or stolen. Luckily there are remedies in place for such instances, allowing the passenger to be reimbursed for his or her loss. But many travelers may not know that these protections don’t apply to all checked bags. [More]
It’s not hard to believe that some fliers, sick of waiting at the baggage carousel for their luggage and then hauling it out through the airport and to their destination, might be willing to pay to have someone else do the schlepping for them. Now, American Airlines is hoping that enough people are willing to pay at least $29.95 for a service that just does just that.
If you’ve got to take something valuable — especially something fragile and valuable — on a plane, it’s best to try to carry it on. And as Consumerist reader Cathy learned, if you must check those items, be sure to look at your bags before you leave the baggage claim area, just in case that item has gotten damaged or disappeared.
Even though we’re paying oft-ridiculous fees for checked bags on airplanes, none of that ancillary revenue seems to be going toward improving the actual checking in or tracking of said bags. That’s why it’s refreshing to hear a story where a screwed-over passenger stands up to this general ineptitude and comes out victorious.
Adam writes, “I was flying out of Logan Airport and I checked my XBOX 360 in my baggage. The agent assured me that there would be no problem with it. When I got home my I found that they had put a little ziploc bag on top of my things, and the bag was filled with tiny metal components that used to be in the XBOX. It’s broken now and they’re telling me tough luck. Any advice?”
Most travelers make do with 2 normal-sized pieces of luggage or less, but if you think you might have to travel with more bags, or unusually large or heavy ones, be prepared to shell out a lot of cash for what’s called an “excess baggage fee.”