Kyle was having some problems with Bank of America. He decided that his Alaska Airlines credit card was no longer worth the annual fee, so he decided to cancel it. Bank of America didn’t want to let him go. Instead of shutting down the card immediately, they left it open long enough that he got charged the annual fee. It seemed hopeless…until he name-dropped his favorite consumer affairs blog.
A Consumerist reader called HP to ask whether they could help him with a broken computer. They couldn’t, of course, but that didn’t stop the CSR from trying to ever-so-politely upsell a brand new HP computer at a low, low price. Thanks for calling HP Total Care for Desktops! What can we do to put you in a new computer today?