charter

flash.pro

You Still Hate Your Cable Company As Much As Ever, But Think Your Mobile Carrier’s All Right

Every year, a major customer satisfaction survey comes out with an updated look at how the country’s cable, phone, and pay-TV companies are doing. And every year, it turns out the answer is still: really badly. But while many cable companies continue to suck, one trend is clear — the more competition there is, the higher the satisfaction scores tend to be. [More]

Charter Disconnects Some Former TWC Subscribers Mid-Day, Demands More Money

Charter Disconnects Some Former TWC Subscribers Mid-Day, Demands More Money

When Charter bought up Time Warner Cable and Bright House Networks in 2016, customers who suddenly found themselves paying Charter bills knew they were in for a few big changes. One of those was an inevitable price increase, which for some customers began even before the merger was formally approved or completed. But even though you might expect your cable bill to creep inexorably upward, you probably don’t expect it to happen in the middle of the afternoon with a sudden channel blackout. [More]

Ben Roffelsen Photography

Comcast And Charter Decide To Team Up On New Wireless Plans

While Comcast and Charter each dominate their various major markets for cable and internet service, neither has the national footprint that would help them sell wireless plans to the coming generation that doesn’t want to be tied to a cable or fiber line. So the nation’s two largest broadband providers have agreed to work together on ways they can help each other out in the mobile world. [More]

Justice Gustine

Customer Sues Charter For Selling Their Data Without Consent

It may become one of the defining questions of our age: Does your personal data become someone else’s asset as soon as you go online? One Charter customer says that he has a right to determine how his data is used, and that the cable/internet company failed to get his permission or disclose that it would be using this information for its own gain. [More]

Consumerist

FCC: Charter No Longer Required To Provide Competing Service For 1 Million People

When the FCC approved the three-way merger of Charter, Time Warner Cable, and Bright House, it did so under the condition that Charter would have to bring broadband competition to 1 million people in markets where consumers only have one choice. Today, the FCC voted to scrap that requirement, instead asking Charter to build its network elsewhere. [More]

Atwater Village Newbie

AT&T, Feds Settle Dodgers Lawsuit Over SportsNet LA; Blackout To Continue

The Department of Justice and AT&T settled a lawsuit claiming DirecTV — which AT&T purchased in 2015 — colluded unlawfully with other carriers about their negotiations to carry SportsNet LA, the only cable channel in Los Angeles to air most Dodgers games. But that doesn’t mean the cable provider will be adding the channel to its lineup anytime soon. [More]

Jeremy Schultz

NY AG: Please Send Us Your Broadband Speed Tests So We Can Investigate Providers

Some things, you can measure centrally. Some, you can survey with a sample group. But sometimes, what you really need is a giant crowdsourced effort — and that’s what New York Attorney General Eric Schneiderman is asking Empire State residents to help with. [More]

Atwater Village Newbie

DirecTV Asks Court To Throw Out Justice Dept. Lawsuit Over SportsNet LA

It’s hard to be a baseball fan in Los Angeles. For what feels like ages, the LA Dodgers have had an exclusive deal with Time Warner Cable — now Charter — to air their games in the area. Other carriers reportedly have tried to get access to the games but were stymied, eventually leading to a complicated court case where the Justice Department sued DirecTV over allegations of colluding unlawfully with other carriers in negotiations with SportsNet LA. Now, DirecTV is fighting back. [More]

Adam Fagen

Charter Accused Of Charging Fees To Activate Service That Is Already Active

It’s been the better part of a year since Charter leapfrogged to the top of the giant cable company pile by gobbling up Time Warner Cable and Bright House Networks. The transition, though, has been far from effortless for Charter, which now finds itself facing a potential class-action lawsuit brought by a former Bright House subscriber. [More]

Justice Gustine

More Charter Customers Now Being Hit With Controversial ‘Broadcast TV’ Fee

As the recently merged Charter and Time Warner Cable finish combining their customer bases, some subscribers are getting their first look at controversial fees that significantly raise their cable bills without being counted as a rate hike. [More]

Photo Nut 2011

State: Time Warner Cable Defrauded Customers By Advertising Internet Speeds It Couldn’t Provide

Back in 2015, New York Attorney General Eric Schneiderman launched a statewide effort to measure residents’ broadband speeds to see if they were getting the “blazing fast” internet access that the service providers advertised. Today, Schneiderman announced his office is suing New York City’s biggest broadband provider for not only failing to live up to its promises, but for allegedly knowing that many customers couldn’t possibly see the speeds that TWC promised. [More]

Univision Pulls Channels From Charter-Spectrum Lineup

Univision Pulls Channels From Charter-Spectrum Lineup

A nasty battle between the nation’s largest Spanish-language broadcaster and the second-largest cable company has resulted in Univision pulling its channels from millions of Charter-Spectrum customers. [More]

Verizon And Charter Romance Heats Up; Could Merger Marriage Be On Horizon?

Verizon And Charter Romance Heats Up; Could Merger Marriage Be On Horizon?

Earlier this month, it was reported that Verizon has a thing for big cable companies that begin with the letter “C,” and that it really wants to make out under the bleachers with either Comcast or Charter. Now comes news that Big V has actually begun the courting process with the latter. [More]

inajeep

Senators Question Comcast, Charter About “Broadcast TV” & “Regional Sports” Fees

The 115th Congress only just came into town and got properly sworn in and down to business on Tuesday, but returning members aren’t wasting any time picking their favorite projects back up. And so, only a few days into the new year, a pair of senators are turning on Charter and Comcast to ask what, exactly, those two think they’re doing with their pricing schemes. [More]

Charter/Time Warner Cable Tries To Defend “Broadcast TV” Fee; Says It’s All About Transparency

Charter/Time Warner Cable Tries To Defend “Broadcast TV” Fee; Says It’s All About Transparency

Last week, a Time Warner Cable customer sued the cable-TV and its parent, Charter Communications over fees that significantly increase subscribers’ bills and allegedly imply that they are surcharges required by the government. Now Charter is commenting on the fees, claiming that this confusing fee is part of the company’s “simple to understand” strategy. [More]

Photo Nut 2011

Many Time Warner Cable TV Customers Not Sticking Around With Charter

It’s the time of year when all publicly-traded companies announce their last quarter’s results. And over in Charter-land, something’s not looking so good: video subscribers are down, but it’s not a universal cord-cutting trend across the board. Instead, the loss is almost entirely concentrated in Time Warner Cable markets. [More]

Atwater Village Newbie

DOJ Sues DirecTV Over Blackout Of SportsNet LA

The Justice Department has filed a lawsuit against DirecTV, alleging that the nation’s largest satellite TV provider illegally shared non-public information with other pay-TV companies about their negotiations to carry SportsNet LA, the only cable channel in Los Angeles to air most Dodgers games. [More]

frankieleon

Charter Files Lawsuit To Slow Rollout Of Google Fiber In City Where It’s Not Even Offered Yet

Seven months after AT&T went to court to put up a roadblock to the deployment of Google Fiber in Louisville (even though it’s not yet a market for Fiber), the folks at Charter have laid down their own legal challenge, accusing the city of being unconstitutionally biased in favor of Google and AT&T. [More]