David bought a charm bracelet from Kay Jewelers last Christmas, and allowed an employee to upsell him to a different type of clasp for an extra $20. After the second time it broke, they tried to exchange the bracelet for one with a sturdier lobster claw clasp, but were denied–Kay would have to refund the difference in price, which they weren’t about to do. A few months later, assuming the bracelet issue was a fluke, David bought his girlfriend a ring at the same Kay store. He presented it to her this Christmas, and one of the diamonds fell out within days. And the charm bracelet broke again. He made another trip to the store to get these two items replaced. Likely his last trip to a Kay store ever.
When Eric got married a few weeks ago, his wife put a wedding band on his finger engraved with initials and a wedding date. Only they weren’t the initials or wedding date of Eric and his wife. The ring was engraved for another couple who got married the week before, and evidently got their rings from the same Jared store. Er, Galleria of Jewelry.