Josh and his wife thought they’d save some money by combining their contracts into a family plan, but were surprised by their next bill, which itemized Josh’s texts and put his wife on a more expensive plan that allowed her fewer messages. Josh says he argued with Verizon reps but can’t get them to reinstate his wife’s old text messaging plan and let him join in.
Michael says T-Mobile stuck him with a costly pre-paid “flex” account because he had poor credit. He agreed with the assurance that if he paid his bills on time for a year he’d be able to switch his service to a more reasonable plan. But when the time came, the tele-CSRs denied him. Just when Michael was about to lose his cool, he went into a T-Mobile store for some face time. And the move paid off.
Julia and her husband are former unhappy Verizon customers who thought they had escaped by signing on with Alltel, only to be sucked back in when Verizon’s took over the company.
If you’re thinking about getting that new 3G iPhone, you might want to hold off a few more months and see what happens with the other carriers. BusinessWeek has an article about how AT&T’s aggressive subsidizing of the iPhone will have a negative impact on handset makers and carriers, because it’s going to force them to increase subsidies and reduce service fees. Translation: good times for the consumer bold enough to stay off the iPhone train.