Last Christmas, Jennifer bought her daughter a digital piano, and it hasn’t sounded very good since June or so. What sounds even worse is that manufacturer Casio and the local piano repair shop were dragging their feet on getting it working again before the one-year warranty was up. We shared this story a few weeks agoand things looked bleak…until Jennifer’s husband thought to call the retailer they had ordered the piano from: Best Buy.
The piano that Jennifer bought her daughter last Christmas sounds terrible. She’s been trying to get Casio to fix it under warranty since June, but Casio corporate and her local repair shop have excuse after excuse for why they aren’t able to come out and fix it–or just replace the piano already.
Richard received a Casio Pathfinder digital watch as a gift. First its satellite time-syncing superpowers failed, and he called the company for help. They opened a case and assured him that since the case had been opened before his warranty expired, it was fine if he sent the watch in for repair at a later date. Then other functions started acting oddly. He sent the watch in for repair, and Casio determined that the watch was out of warranty and he’d have to pay more than a hundred bucks to get his superwatch back.
Update on “Casio Voids Warranty, Claims There’s A Fingerprint Inside New Camera“: After Sam’s story went live on Consumerist and he got escalated at Casio, they repaired his camera fully under warranty, acknowledged their mistake, and gave him a free 8 Gig Class III SD card. Sam writes, “Once the right people found out things moved around quickly.”