Had David’s wife not probed closely, she could have ended up paying $228 for generic Fosamax that could have been easily gotten for $24. He’s sharing the story as a cautionary tale so that other people who are getting their maintenance prescriptions covered by their employer’s insurance don’t end up overpaying for generics.
Many people expressed surprise that drug retailer CVS is a participant in our Worst Company in America tournament. In addition to the everyday issues that a pharmacy/drugstore creates for consumers, though, CVS also owns prescription benefits administrator Caremark. Brandon is a Caremark customer who takes a venerable but still useful medication called Synthroid. He recently ran into a weird situation with his refill, where he was switched to the name-brand medication for no discernible reason. Twice.
One would think that, after paying out over $2 million in 2009 for improperly disposing customers’ prescription info, CVS would have a tighter lid on how they handle this sensitive information. If so, someone at a CVS pharmacy in Manhattan didn’t get the news.
“I wonder which pouch my medication is in. ([This was] sent to me by the Caremark prescription fulfillment center. The drugs required refrigeration.) “
Negotiations have broken down between Walgreens and rival CVS Caremark, and Walgreens has withdrawn as a provider from four of their prescription plans.
Customers affected include members of prescription benefit plans managed by CVS Caremark for ArcelorMittal, Johnson Controls, Inc., Progressive Casualty Insurance Co. and Wisconsin Education Association Trust, the company said.