Jennifer took out a car loan from Regions bank way back in 2005, and paid it off in 2009. She never received the title, but that wasn’t an urgent matter until she was ready to get a new car, and sell or trade in her old one. Then she kind of needed the title. Thanks to the stunning incompetence of everyone at the branch where she originally took out the loan, this process somehow took six months.
Charoo’s father is dead. Unfortunately, his name is still on the title of the car that he once owned, now driven by Charoo’s mom. She was in a car accident and the vehicle was totaled. Fine, just cut the lady a check so she can get a new car. Except the title was still in the name of both members of the couple, and the check has both of their names on it. Travelers refuses to issue a check to only Charoo’s mom, even with a death certificate and other documentation. Meanwhile, the bank refused to accept a check made out to a dead man.
Every day, people in America get married. Some of them change their last names. Evidently, though, no one in the history of Chase Bank has ever done this while they were in the middle of paying off their car loan. See, until the loan is paid, the bank has a lien on your car’s title. If you want to change the name on your car title and the loan hasn’t been paid off yet, Chase won’t let that happen. This isn’t a problem unless you have to move and register your car in a different state after your name change but before the car is paid off. That’s what happened to Michael’s wife, and how she ended up in a loop of bureaucracy sending them back and forth from Chase to the Maryland Vehicle Administration.