Marijuana is legal for recreational use in Colorado now, sure, but that doesn’t mean that it’s legal on the federal level or everywhere else in the country. This caused a dilemma for a family who rented a car in their home state, then drove across the country before they found 1/8 ounce of pot in one of the backseat pockets. [More]
A convenience fee is just that: a fee that you pay to avoid doing something inconvenient. For the convenience of not reading every page of his rental car agreement, reader Dov had to pay an extra $24.75 on his recent car rental. How does that work? He encountered PlatePass, a program where rental car companies charge customers extra for the privilege of breezing through toll gates. [More]
When families go on vacation, parents get to drive around a shiny and different vehicle, but what do kids get to drive? Nothing! It happened that toy-maker Mattel and car-renter Europcar are clients of the same ad agency, and they formed an interesting idea: what if there were a counter where children could rent cars, too? Pocket-sized cars, that is. Hot Wheels. [More]
Jon made a Hertz reservation through Hotwire.com, and his grand total was to be $110. At the counter, they offered him an upgrade, for $123. Here’s the problem, and what he wants to warn the Consumerist community about: he failed to clarify that the upgrade would be for $123 more than the original total, not a grand total of $123 and an upgrade fee of only a few bucks per day. [More]
For a recent trip, Michael rented a car from Hertz. It was a hatchback. He had a tiny problem: the key he had opened the doors and started the engine and everything, but didn’t open the hatch. He tried a few different ways to contact customer service, but couldn’t find anyone to help him or didn’t receive an answer. He never needed trunk access during his trip…but what if he had? [More]
You know what’s a scary thought? Renting a vehicle from a car rental company and then finding out that it’s part of a recall, but was never brought in for the necessary repairs. Then there you are, driving a potentially dangerous vehicle. We’re kind of surprised it took this long, but now Enterprise, Hertz, Avis, Dollar Thrifty and National have agreed to stop leasing vehicles under safety recalls.
Benjamin lives in a major city, so he rents cars when he needs one rather than owning one. This system works well for him, and he’s a loyal customer of Hertz. What he’d really like is to become a customer of Hertz On Demand, a Zipcar-like service that lets customers rent cars by the hour rather than by the day. At least it would if the location nearest Benjamin ever had any cars available.
Dan and his wife took a vacation in Hawaii, and rented a car for their use while visiting. Only the car that they rented was in pretty rough shape on the outside. They took it, but carefully documented all of the pre-existing damage. This was handy, since Budget proceeded to try to make Dan and Mrs. Dan accountable for the damage that they had done to the car during their supposed accident. When Dan mentioned having extensive photos and even a video of the car’s condition when he picked it up, Budget coincidentally turned up his original paperwork documenting the damage right away. Whew!
Andrew is plagued by robocalls.The thing is, they’re not for a political candidate or a shady credit card scam. The calls are coming from Alamo/National Rent-A-Car, and Andrew has no idea why. He’s never rented a car from them, but that hasn’t stopped them from robocalling. A lot.
TSA agents get a bad rap here and elsewhere, so when one of them acts like a human being, nay, a super human being, it is our duty to inform you. Alanna had one such experience this morning when a TSA agent went extremely out of her way to help Alanna get her cellphone from the rental car she had locked it in. This was very helpful because the rental office only opened a half-hour before her plane took off.
If you want cheap car rentals this summer, Budget Rent a Car in Atlanta might have a deal for you. That is, as long as you don’t mind driving a rented car that seems more like a rolling billboard.
Sure, maybe you’re smart enough not to fall for the optional insurance car rental companies like to shill when you borrow one of their fine vehicles. And of course, you’re wise to the astronomical final bill you might get if you opt for their pricey fuel options. But do you know what other gotchas lay in store?
A former slinger of keys for rental car company Hertz has stepped forward from the shadows to share his three tips for saving on your next car.
Have you ever lost the keys to your rental car? D. did this past weekend, and tells Consumerist that she thought that Alamo’s method of issuing a replacement key was a little bit inefficient and expensive. She was instructed to hire a tow truck at her own expense to bring the car back to the lot, then charged a $250 key replacement fee.
Kyle writes that he rented a car from Enterprise earlier this year, paid for by his then-employer. When he returned the car to Enterprise, and the rental agent didn’t walk around the car with him to check for damage. He didn’t think much of this at the time, but maybe he should have: the company is now after him for his share of the replacement cost of a cracked windshield. What cracked windshield?
Here’s a strategy for saving money on your next car rental.
Our inboxes and search results are filled with great-sounding travel deals, $35 airline tickets, $399 three-day all-inclusives and the like, but have you ever actually tried to snag one? Oftentimes it seems a low “landing prices” shoots up after all the fees are added, or if you try to get a date other than a very narrow set, or you want to do something crazy like return home afterwards. NYT took a look and found that while that’s true, there are a few things you can do to improve your chances of getting a price close to the advertised one.