Companies with long histories in the photography industry are scrambling to stay relevant in a day and age when nearly every smartphone comes equipped with a high-resolution camera, making it incredibly convenient and easy for consumers to snap away in just about every occasion. The fight for relevancy has never been more evident than during the showcases presented at the 2015 CES, where companies like Kodak, Canon and Nikon displayed a range of products designed to compete and capitalize on the convenience afforded by smartphones. [More]
Tech Expert Makes Point About (Bad) Security In The Internet Of Things By Hacking A Printer To Run Doom
The more appliances and devices there are out there with internet connections, the more hackers will be able to find security vulnerabilities in those appliances. One security expert found a particular hole that let him remotely install any software onto a whole line of popular printers. How to make a true point about what someone can accomplish with remote access to your devices? Make it run full-fledged video games.
In this month’s Recall Roundup, cork toys crumble but aren’t edible, heaters overheat, and Grumpy Cat has a lot to be unhappy about. [More]
Let’s say that you’ve found a great deal on a brand-name accessory for your camera on eBay, on the Amazon marketplace, or even at an offline store. The deal seems too great. Suspiciously great. What’s the catch? Canon wants consumers to know that you should watch out for electronics that claim to be genuine Canon accessories.
The retail archaeologists known as the Raiders of the Lost Walmart tirelessly search the world’s retail outlets for the finest and longest-buried antiquities. What ancient wonders did they turn up this week? Why, it’s a cache of seven-year-old digital cameras and ancient MP3 players offered at only slight markdowns. [More]
All-in-one printer/scanner/copiers are nice and all, but everyone knows that you don’t really need ink to scan a picture. That doesn’t stop manufacturers from making our gadgets unable to perform other functions when they’re out of printer ink, an intentional flaw that is wasteful and frustrating. This week, we’ve heard from owners of Epson, Canon, and HP all-in-ones who complain that the devices are a useless lump of plastic without a print cartridge. They aren’t the only companies to pull this trick, but some tipsters have let us know that there are ways around the flaw.
Yesterday, we posted reader Venkat’s story about his Epson all-in-one refusing to scan because the printer cartridge was empty. He vowed to shun Epson forevermore, and that he would replace his old printer with a Canon. Well, about that… Two different readers wrote in to let us know that Canon all-in-one devices are also ink cartridge-selling devices as opposed to all-in-one printer/scanner/copiers. [More]
Canon Recalls 68,000 Rebel Cameras Because You Shouldn't Have An Allergic Reaction To Digital Photography
While some people might think they are allergic to the overly Photoshopped images in their friends’ Flickr and Instagram feeds, that’s not quite the same as an actual camera that could cause an allergic reaction for the person taking those photographs.
John had read here on Consumerist dazzling “Above and Beyond” stories about out-of-warranty Canon cameras that the company had fixed for free because of a mechanical defect. He had a camera that was mostly functional, but didn’t work in extreme temperatures. He sent the camera in for warranty repair, and learned that it wasn’t eligible for a free repair, but they could fix it or send him a refurbished newer model for $170. Too bad. John already has a second camera, though: could they send it back to him? No. Could they apply that same “customer loyalty program” discount to a more expensive model so John could stay with Canon, but upgrade? No.
“Our thanks to you!” trumpets this e-mail that Howard received from Canon after buying a printer from them. Well, that’s nice. How is Canon thanking their customers? By offering a free smartphone and Android app to customers…if they sign a two-year contract with Verizon. Isn’t that the deal you can get from Verizon if you walk in off the street?
Sara has a wonderful husband who is getting her the digital camera and lens kit of her dreams for Christmas. He even ordered it six weeks ago, in order to make sure that it would definitely arrive in time for Christmas. It hasn’t showed up yet because Canon claims that it’s out of stock. Fine….so why does their Web site list the same exact item as “in stock”?
It’s no surprise that an electronics store salesperson might try to talk you into an extended warranty that you don’t need. However, reader Chris learned recently to be even more cautious in his dealings with salespeeps: they might be misinformed as to how long the manufacturer’s own warranty is. Or–gasp!–even trying to mislead customers.
There was a defect with CCD chips on Rob’s camera, so Canon fixed it for free. Rob would just like us to let people know that he had a great experience with Canon.
Reader Kelly writes in to share her positive experience with Canon. She used one of our posts as a guideline before calling in to Canon with an issue with an out-of-warranty printer. Let’s see how it went…
Canon is apparently a very nice company. So nice, in fact, that they will apparently replace a product out of warranty even when it’s the customer’s own forgetfulness that led to the delay. That’s what reader Chris reports happened when his Canon printer broke down.
It shouldn’t surprise me when a company stands behind their products’ quality, but it really does. One reader was so happy with her experience with Canon that she had to share it with us.
Spotted a good price on a Canon PowerShot SD770IS 10MP at Amazon for $159.99 – 30% off list price. [Amazon]