S. had canceled two JetBlue flights some time ago. Instead of refunding customers’ credit or debit cards after a reservation cancellation or change, JetBlue issues credits for future flights. Fine. The problem–and the detail that wasn’t made clear to S.–is that these credits expire. [More]
cancellations
Sprint Fee Increase Is Your Chance To Escape Without Early Termination Fee
By 12.9.09
Sprint has confirmed they will increase monthly regulatory fees from $.20 to $.40 on January 1st, creating an opportunity for customers to drop their contracts without incurring an early termination fee, which could save you up to $200. [More]
They Turned My Flight Around For A Sick Stewardess
By 12.4.09
An anonymous reader says her U.S. Airways flight 798 from Philadelphia to Amsterdam gave her a shorter round trip than she bargained for. The pilot turned the plane around over the Atlantic because a stewardess felt under the weather. She writes: [More]
TiVo Can't Let Reader Go, Keeps Billing Thrice-Canceled Account
By 11.20.09
Over a year ago, Michael didn’t want TiVo service anymore, and he called them to cancel. This would have been a perfectly reasonable request. The problem, he tells Consumerist, is that TiVo refuses to acknowledge his multiple cancellations, and now won’t let him call and try canceling again until he pays the balance that has accrued since his credit card expired.
Vonage Reaches $3 Million Settlement With 32 States
By 11.17.09
If you had trouble canceling your Vonage account in recent years and ended up getting charged for services you didn’t want, you might be eligible for a refund under an agreement Vonage just made with the attorneys general of 32 states.
British Airways Sells Cheap Flight, Says It Was A Mistake And Cancels Reservation
By 11.4.09
Akshay thought he’d found a great deal on a Thanksgiving weekend flight from San Francisco to Mumbai — $554 for a round trip — and booked it excitedly at ba.com, getting a confirmation number.
24 Hour Fitness Sued For Charging Ex-Customers Fees
By 10.23.09
The gym chain made famous on NBC’s “Biggest Loser” is being sued for continuing to debit the bank accounts of customers who have canceled their memberships. The US Court of Appeals, Ninth Circuit, has given the green light to a class action lawsuit that says the chain is violating both the RICO Act and the Electronic Funds Transfer Act by keeping these zombie memberships active.
US Airways Realizes Destination Airport Is Closed, Cancels Flight Mid-Air
By 7.24.09
A reader wrote into let us know that his US Airways flight from Charlotte, North Carolina to Charleston, South Carolina was forced to turn back when, fifteen miles outside of their destination, the pilot realized that the airport closed at midnight.
Blockbuster Website Tells You To Click "Cancel" Forgets To Include Button
By 7.24.09
Valerie just wants to cancel her Blockbuster Online subscription. They tell her to click… but there’s nothing there.
Judge Greenlights Class Action Against DirecTV
By 7.16.09
A California Superior Court judge has just been given the go ahead to a class action lawsuit against DirecTV over their practice of charging early termination fees.
Cancel iPhone Without Venturing Outside
By 7.14.09
I cancelled an iPhone within the 30 days buyer’s remorse period recently and learned something interesting. Before AT&T will let people who bought their iPhones from Apple cancel service, they want you to return the phone first. They also want proof it was returned. They also want you to print out this proof and take it physically to an AT&T store and show it to them. Returning the phone, I have no problem with. But trekking out to a store to show someone in person a printout of an email?Madness.
Chase Cancels Your Credit Cards With No Notification
By 7.13.09
If you have any Chase credit cards, call to make sure they haven’t been canceled out from under you with no notice. Huh? Are credit card companies allowed to do that? Don’t be silly. Of course they are.
Can't Cancel Weight Watchers Online Membership? Here's Help
By 5.22.09
Are you having trouble canceling your online Weight Watchers membership? If the normal online cancellation channels don’t work, try this number. Remember, like all contact information provided on this site, it is to be used for good, not evil, and only when all other options don’t work.
"Without A Trace," Other Shows, Gone Without A Trace
By 5.20.09
Some bad news if you love the show Without a Trace. Not only do you have poor taste in entertainment, but there will be a gaping hole in your life come September when your drama, which has given up the ghost, will only be viewable via seance like other departed shows such as Alf, Cop Rock, and Grounded for Life.
Why Is It So Hard To Cancel Your EFax Account?
By 5.4.09
In Slate today, Timothy Noah describes his hour-long ordeal to cancel the eFax account he never uses anymore. If you’ve ever tried to cancel an online service, you probably already know how this story goes: it was impossible to find a “cancel my account” link anywhere on the site, support numbers were no help, and a scripted service rep tried to shove an extension on him instead of simply providing customer support.
