For the better part of the last decade, airlines have been tacking on fees for everything from checking bags to allowing customers to cancel or change their flights. While spending $25 now and then for the convenience of not dragging your bags around the airport might not break the bank, those fees add up — to $7.1 billion. [More]
cancellation fee
American Airlines Waives Sick Traveler’s $200 Cancellation Fee After He Sends Sweet Note & Family Photos
By 5.24.16
The next time you need to ask an airline to make an exception for you, think about following the example set by a traveler whose witty letter — complete with photos of his family — convinced American Airlines to waive its $200 cancelation fee. [More]
DirecTV Double Bills 75-Year-Old Widow, Won't Fix It, Then Debits Huge Cancellation Fee
By 8.31.09
Here’s a lovely story from the St. Louis Post-Dispatch. A unnamed 75-year-old widow says AT&T called her to offer their new U-Verse service with bundled TV, Internet and phone. She signed up, only to receive a phone call letting her know that the TV service wasn’t available in her area yet, but would she like to sign up with DirecTV instead? She agreed, but DirecTV started doublebilling her as soon as her service started. After a few months of the runaround from DirecTV she called to cancel.
