Consumerist readers regale us with tales of Calphalon’s above-and-beyond customer service for their pots and pans, but the company is relatively new to the field of small appliances. How are they doing with that? The company has joined Vitamix and Frigidaire in having its blenders recalled because the blades sort of, um, blend themselves. [More]
The warranty on Calpahlon cookware is pretty good, but doesn’t cover accidental damage or breakage. So Kenneth wasn’t expecting much when he contacted them to find out where he could buy a replacement lid for a discontinued pan. They figured out which lid went with his pan for him…then sent it to him for free. [More]
When the non-stick coating began to flake off Denise’s set of Calphalon omelet pans, her first plan was to get rid of them and buy new ones. Then she had a different idea: pack the old pans up and send them to Calphalon in an attempt to get a discount on a new set. They sent something back, but it wasn’t a coupon.