Holden, a longtime Comcast customer, recently replaced his decade-old cable box with two shiny new ones. Comcast, unable to let a happy customer be, sent equipment that won’t allow his household to watch high-definition channels without paying for an extra cable package. Customer service’s most helpful response: Hook up an antenna, and switch inputs whenever they want to watch something on broadcast TV! Not helping, Comcast. Not helping.
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By May 19, 2010