Stories of layaway angels, or ordinary shoppers who pay off strangers’ layaway tabs in the weeks before Christmas or the beginning of the school year, proliferate in the news at this time of year. They make the legend of Santa Claus—someone who gives gifts while asking for nothing in return—literally come true. [More]
Over the past several years, companies that employ hourly workers in New York have come under scrutiny for a variety of practices, including not providing reimbursement for uniforms to requiring some work be performed off the clock. Today, the state attorney general’s office began scrutinizing another practice by major retailers: the use of on-call scheduling. [More]
In the 1980s, discount retailer Burlington Coat Factory — where all the cool kids got their two-toned jeans when I was in middle school — got snagged selling faux Fendi bags. As part of its settlement with the Italian luxury brand, the Factory agreed to never sell anything with the Fendi name again without the label’s permission. Unfortunately, someone forgot about that agreement and now Burlington has to pony up $10 million to Fendi.
A CBS investigation has uncovered some Walmart and Macy’s coats being sold at Burlington Coat Factor — disguised as more expensive designer brands. Apparently, some jackass at a coat supplier thought it would be a good idea to glue Perry Ellis labels on cheap coats. As you can imagine, both Burlington Coat Factory and the customers with the fake merchandise are not pleased.
Something pretty bad happened to me the other week that ended up being pretty cool, and speaks well to the quality of customer service at my local Burlington Coat Factory.