When you purchase a brand-new smartphone you don’t expect to wake up days later to a broken camera lens. Yet, that’s exactly what Consumerist reader Sean says happened to his new Samsung Galaxy S7, and he’s apparently not alone, as Samsung’s own forums are filled with similar stories. [More]
Our readers are so prepared for a bad outcome in their dealings with a company that they start venting their rage to us even as they simultaneously multitask listening to the meaningless verbal placations of their exotically-accented CSR. When suddenly, right before they hit send, they suddenly get a fair and considerate resolution, we — the collective Consumerist royal ‘we’ — can almost hear the dual wet pop of their eyeballs bugging from their sockets.