David had a pretty bad experience when he purchased his Mini Cooper from Brecht MINI/BMW in Escondidio, California last year: “Salesman Luis blatantly lied to me about the car’s future routine service requirements,” their employees wouldn’t help him schedule that service, and “they were completely unresponsive when I mentioned these problems to Brian, the service department representative.” When a MINI USA customer service rep called him for a follow-up review last week, he was honest about the level of service he received. That didn’t sit well with Brian over at Brecht, who left David a terse, oddly worded voicemail a few days later.
Poor Raquel. She only wanted to return her leased BMW. Following instructions to bring her car to any authorized dealership, she arrived at Brecht BMW in San Diego. Brecht’s manager refused to accept the car, a decision he conveyed by screaming in front of her kids, threatening to call the police, and telling her to “go back to Volkswagon” because she didn’t “deserve to own a BMW.” Raquel writes: