Back in 2013, the business model for Medela, a Swiss company that makes human milk pumps and accessories changed in the United States, when health insurers were required to pay for breast pumps for customers who choose to pump milk. However, the process has been more complicated than just latching on and extracting money from health insurers. [More]
Medela is a company that makes medical equipment and supplies for breastfeeding. Most notably, electric pumps that, at times, make mothers feel a little like dairy cattle. Scott just welcomed a new family member, and the family pulled their pump from their first child out of storage. The AC adapter wasn’t working, so they called up Medela to see whether they could buy a replacement. Instead, a new adapter was on its way, shipped overnight via UPS.
The thing about breast pumps is when they break, you can’t exactly sit around for several weeks waiting for a kindly CSR to get you a replacement. Kids need bottles and moms need to relieve the pressure so they can get work.