Ben in New York City (not Popken) had a problem with his parking garage. He writes that even though he canceled his account in three different ways, the garage kept billing him. So he wrote a nice complaint letter that was playful, comparing the parking garage to a jilted lover who just couldn’t let him go. A company representative wrote back, playing along–and severing Ben’s relationship with the garage for good.
By June 10, 2010