After several years of shutting down class-action lawsuits or affirming businesses’ ability to preempt such suits with forced arbitration, the U.S. Supreme Court today chose not to hear challenges to a trio of class actions about supposedly defective washing machines from three leading manufacturers. [More]
Like many Americans, William thought that Sears was a solid, reputable retailer. After all, they’ve been in business for a century and it seems like everyone had Kenmore appliances in the vaguely defined past. Then a customer like William, who has vaguely positive feelings toward the brand, goes and actually makes a purchase from Sears. That’s when everything all goes to hell. In William’s case, Sears wants him to eat the installation fee on a dishwasher they delivered to him that never worked.
The good news: after seven months of repair attempts, Sylvia was able to get Bosch to replace her washing machine. The bad news: she paid big bucks for a matching washer and dryer set not too long ago, and the new washer on its way doesn’t match the perfectly-working dryer at all. Is she being unreasonable to want a warranty replacement that is part of the pretty matched set she paid for?
After a month of effort, Eric got Lowes to give him a washer that doesn’t shake itself to pieces. His complaint letters and phone calls to corporate had the effect of water dashing against a rock, so he turned his attention to the store manager, where he found success. Domo arigato, Mr. Vibrato!
Poor Eric. He only wanted Lowe’s to deliver and install a Bosch washing machine, a tall order for any home improvement giant. Eric chose Lowe’s to escape Home Depot’s notoriously horrible customer service, but Lowe’s installers turned out to be just as incompetent. Thanks to their shoddy workmanship, Eric new washing machine has an uncontrollable urge to shake across the room when in use.
I finally realized why it was moving; the installer did not read the “Easy guide to quick setup” booklet with only 9 steps to follow through. The most essential step which was in big bold letters stating “removing the transport bolts is VERY IMPORTANT!”.
Bosch insists that the washer is damaged, but Lowe’s refuses to deliver a replacement. Eric writes: