Phil found out that you don’t order DVDs from websites that look like this, or that offer sets that aren’t for sale elsehwere. Now his wife is the proud owner of some homemade discs with low-quality TV footage of the series and a “TBS” bug in the corner.
After seeing our post where a reader raised concerns about whether Netflix DVDs he got with unofficial-looking labels and messed-up menus were counterfeit, Netflix’s VP of Corporate Communications, Steve Swasey, sent us the following lovenote to calm our fears:
There are few companies that we love more than Netflix. Usually their service and support are top-notch among DVD renters. However, Consumerist Forums reader “muffinman” has a concern. He has been receiving what he believes are counterfeit DVDs and has some compelling photo evidence. Please help us crack the case and tell us what you think. His letter and pictures inside…