When Brett’s dad bought a new computer with a shinier operating system, he had to purchase a new version of the accounting software Quickbooks for use on more than one computer. No big deal: Quickbooks comes with multiple licenses so users can install it on more than one computer after buying only one copy. There was no mention of needing multiple licenses for multiple computers in the sales documentation. That’s when Brett learned that you can’t make purchases based on how a product’s specifications used to be. A second license actually costs more than a single copy of Quickbooks.
In the last three years, New York has collected $19 million in unused gift card balances under the state’s unclaimed-property laws. Best Buy added $135 million in unspent gift cash to its total operating income over the past two years. “For individual retailers, unspent balances can range anywhere from 2% to more than 10% of all gift-card sales,” notes BusinessWeek.