Remember Michael? When he tried to upgrade his Verizon DSL, a customer service rep helpfully told him that 7 mbps was not only unavailable at his address, but it would burn his house down. After this slightly surreal exchange was featured on Consumerist, Michael reports that Verizon’s executive customer service got in touch with him and figured out the situation. Guess what? He could get the blazing fast DSL that Verizon had repeatedly refused him.
Michael would like some faster Internet tubes to run into his house. He would be happy to give his ISP, Verizon DSL, money to provide this service, but he can’t. He writes that repeated calls to Verizon’s sales line resulted in a series of answers that disagreed with each other, culminating in a call where the rep quite sincerely informed him that Verizon cannot give him faster DSL because it will burn his house down.