Heath exchanged his two Verizon FiOS set-top boxes for two shiny new ones, but Verizon was unable to let go. They just couldn’t get the idea through their billing system that Heath has two boxes now, not four. So they kept billing Heath for all four, until he gave up and got rid of FiOS entirely. Now they’re trying to get him to pay $900 for the boxes that he already returned in January, even though he’s provided them with the equipment return paperwork.
By August 23, 2011