Jill is a T-Mobile customer. She and her boyfriend ended their old family plan contract and started new contracts so they could get new phones on separate accounts. They would very much like to send T-Mobile money for the final bill, but their money is no good to T-Mobile. They just don’t want it.
It’s not that Whitney is stuck in a zombie debt situation. Her problem is that her debt never existed in the first place. She’s being billed for DSL service by “Frontier Communications” – which is a real company, but that doesn’t seem to be who she’s dealing with. The Frontier that’s billing Whitney is unreachable and apparently not real, despite their ability to generate bills, then sell them to a collection agency. If that’s the case, though, how did they get her credit card information to bill her?