While visiting the Philippines with her grandson, Esther had a family emergency and needed to use her T-Mobile phone. She expected a larger than usual bill when she got home, but didn’t expect it to be more than $1,200, including data roaming when Esther doesn’t have data service on her phone in the first place. A friendly customer service representative told her that she would only have to pay $296.14 due to a billing error. Then T-Mobile turned around and told her that yeah, they needed the entire $1,200.
billing error not in your favor
Heath exchanged his two Verizon FiOS set-top boxes for two shiny new ones, but Verizon was unable to let go. They just couldn’t get the idea through their billing system that Heath has two boxes now, not four. So they kept billing Heath for all four, until he gave up and got rid of FiOS entirely. Now they’re trying to get him to pay $900 for the boxes that he already returned in January, even though he’s provided them with the equipment return paperwork.
Consumerist reader Sam says he cancelled his AT&T service on June 8. But when he got the bill a few weeks later, it hadn’t been prorated and was demanding payment for the entire month. Little did Sam know that his attempt to dispute an obvious billing error would land him in the hands of a collections agency.
S. has a super-special type of Comcast business account called Teleworker Enhanced. This account allows him to have business-class Internet access in his home. The problem, as far as Comcast is concerned, is that he has a business-class account in his home, so they keep making up a phantom residential account to charge him for, then send him to collections. He’s had enough.
Tamera accidentally paid her $134.61 Cox Cable bill twice, but instead of refunding or acknowledging the overpayment, Cox thought it would be fun to send Tamera an extra bill for $269. If she’s lucky, Cox says they’ll consider waiving their late fee.
A billing error at a Southern Arizona hospital left one man with a hospital bill for $49 million, according to the AP.
A malfunction in new computer software occurred July 2 and affected statements for 587 patients who were treated at Northern Cochise Community Hospital in Willcox, said Kim Aguirre, director of patient financial service for the hospital.