Not even two months ago, we warned iPhone users that the new “WiFi Assist” feature in iOS9 could result in data overages if you weren’t careful. This tale of on San Francisco-area family shows just how bad it can be. [More]
Believe it or not, AOL still has more than 2 million paying customers who dial into the service to get Internet access. And for people whose online use is minimal, this may be the cheaper option — unless some glitch causes your modem to start dialing an international line, leaving you to rack up thousands of dollars in charges while your phone company pleads ignorance. [More]
In October 2011, the FCC and the nation’s major wireless providers agreed to put systems in place that would alert subscribers when they neared and passed their plans’ thresholds for things like calling minutes, texts, data, and international roaming. Per the agreement, all the providers were supposed to have all their alerts in place by today. So did everyone finish on time? [More]
Usually when we write about someone racking up insanely high phone charges, it involves a trip outside the U.S. borders, but here’s a post about a member of the U.S. Air Force who found himself facing more than $16,000 in roaming charges after short visit to his family in Sacramento.
There’s a small, innocuous-looking cafe on Madison Ave that you may find yourself considering on your next meander through New York City. Watch out, says BoingBoing, whose Rob Beschizza wandered into the place on a lark, you’re about to get socked with hidden charges. How bad could it be? Behold:
A couple weeks ago, details were announced about the Wireless Consumer Usage Notification Guidelines, which give wireless providers one year to roll out a system that lets customers know when they are nearing or over their allotted data, text, voice or international roaming limits. But our cohorts at Consumers Union are urging these companies to not wait until the last minute.
A woman in Florida recently bought her brother a phone and put him on her plan. But little did she know that her brother’s two-week trip to Canada would result in a 43-page bill for more than $201,000.
Verizon Wireless has a system that’s meant to alert customers if their current voice, data or text usage patterns are likely to push them into having to pay overage charges, but the company admits that it has some reliability issues.
Stacey says while she was on vacation with her family in Cancun for a week recently, she checked her Facebook page from her Evo phone “maybe 5 minutes a day,” but never uploaded or sent any photos, “only a handful of texts.” Sprint says she managed to burn through either 600 MB or 4.7 GB of data during that period, and now owes them $11,667.73. (Note: Stacey doesn’ t specify whether the 4,918,228 kb of data is in kilobits or kilobytes, so I don’t know which number is accurate.)