Free same-day delivery is a nice perk that millions of Amazon Prime customers in and near major cities nationwide have access to. But not all access is created equal, as a recent investigation found out, and the map of who was being excluded has some unpleasant undertones. In Boston at least, the city with the most obvious delivery hole, Amazon is now changing its tune and will expand service to all residents.
Effective same-day delivery is kind of the holy grail of online retail right now: being able to get your hands on that thing you need right now when you need it is the one advantage brick-and-mortar stores still have, and it’s the one Amazon in particular wants to chip away at. The list of cities where Amazon promises Prime subscribers access to same-day delivery keeps getting longer, but there’s a snag: not all addresses within a city are considered equal, and the pattern to the areas without access looks distressingly familiar.
A few weeks ago, a New Jersey waitress set the Internets on fire with by posting a receipt, allegedly from her job, with a hateful message instead of a tip. “Sorry I cannot tip because I do not agree with your lifestyle & the way you live your life,” read the message on the receipt. The customer has now come forward to say that they left a 20% tip and would say no such thing. [More]
Are the people who work at Kevin’s local FedEx office in the Midwest classist, racist, or just lazy? He doesn’t understand why it is that their drivers have a strange inability to find his apartment building, mostly because the local station manager believes that Kevin’s neighborhood is unsafe.