Bookmark this: MSNBC has a nice interactive map you can click to find your state Attorney General and/or Better Business Bureau. If a company is being really bad, it’s important to file an official complaint so it’s on the record. If a company gets enough complaints, it can move an AG’s office to investigate. The BBB will sometimes open a hearing in the event of a dispute, and your complaint goes into a publicly searchable database, although the anecdotal evidence supplied by our readers doesn’t paint a very encouraging picture of their dispute resolution process.
better business bureau
"Tiny Details" Owner Sends Miniature Threats To Former Customer
By 2.28.08
Tiny Details is a work-at-home company that pays hobbyists to make little dollhousey things. You buy the materials from Tiny Details for $55, make the assigned object(s), and Tiny Details buys them back. Unfortunately, many customers have complained about problems getting payments or refunds from the company over the years—here’s their less-than-stellar BBB entry. Yesterday Kristopher Buchan, the owner of Tiny Details, emailed one former customer/client to tell him his complaints amounted to libel. Buchan demanded the customer remove them from teh interweb, and threatened him repeatedly with a lawsuit. And now we’re posting about it on The Consumerist! See how that works, Tiny Details?
Executive Email Carpet Bomb Against Vonage Results In $450 Credit
By 11.2.07
Score another point for consumers making it over the unyielding wall of “customer service.” Keith writes in about his recent struggles with Vonage, over an account he thought had been completely canceled six months earlier, “The carpet bomb instructions were inspired and within 3 weeks of sending my carpet bomb I got my resolve… The great part is I got my credit from the same person who stone walled me the months previous. Oh success is sweet.”
Register Complaints With The Better Business Bureau
By 10.6.06
Another great way to establish a public record of a company’s customer service negligence is to file a complaint with the Better Business Bureau.
Getting Jacked When Selling Textbooks Back
By 5.5.06
It’s campus book buy-back time which means one thing: tons of students getting screwed over across the nation.
HOWNOTTO: Buy a Laptop
By 3.6.06
UPDATE: Patricia wrote in how she purchased a defective laptop from the Uniwill corporation who didn’t respond to her requests for them to live up to their warranty for on-site service. Even after finally getting through to the repair center and sending her laptop in, it was sent back in exactly the same condition: it powered down whenever a CD was inserted.
