Bill wants to buy a phone from Best Buy, but can’t. Many people would argue that he’s better off this way, but he likes the superior deals available from Big Yellow and Blue. He stopped by a Best Buy Mobile store for his latest upgrade. The future success of Best Buy hinges on having customers make purchases from these mini stores. Let’s see what kind of customer service the essential employees of these essential stores are providing.
Customers stopping by some Best Buy stores around the United States on Saturday got a surprise: the stores had abruptly closed down for the day. When the electronics mega-chain announced a few weeks ago that they planned to close about fifty of their biggest boxes, they meant it. Forty-two Best Buy stores in twenty states (and one in Puerto Rico) will close by May 12. Or whenever they run out of stock: whichever happens first.