The state attorney general’s office has started an investigation into whether Best Buy maintains a secret intranet site that may have been used by some salesmen to deny customers discounts that appear on the company’s public Internet site.
We applaud the CT State’s Attorney for moving so quickly on this, but wonder if the investigation will have any teeth. As commenter something_amazing pointed out, Best Buy’s price matching guidelines explicitly state that the website does not match store pricing, and the store only matches “a lower advertised price offered by a local retail competitor on the same available brand and model.”
