Michael normally likes Best Buy–which may reflect on the management of his local store, rather than making him an uninformed consumer. Yet he placed an in-store pickup order a few weeks ago at another nearby Best Buy, and the situation has become a case study in bad customer service. Or perhaps nonexistent customer service. See, nobody at this store will pick up the phone. At all. Michael even called the store from inside the store and watched employees work very, very hard at not picking up the phone.