All Rob wanted to do was buy a laptop at his local Best Buy for the price shown on the website. As we know, sometimes this can be a bit of a problem. What followed was a comedy of errors as the guys in the khaki pants try to foist off on him a display model laptop that doesn’t even have the right battery. When Rob gives up and orders one directly from Best Buy with in-store pickup, it turns out to be defective. The experience of then trying to get a straightforward refund is then equally defective. Go big blue!