Terra’s Nook Color is still working just fine, but the device’s USB cable isn’t. It no longer works. She could buy an off-brand cable cheaply from a vendor on eBay or Amazon. She could buy one directly from Barnes & Noble, at a cost of $15-20. She didn’t think it was fair that she had to buy a new cable and that hers only lasted a year and a half, so she contacted Barnes & Noble to see if they could provide her with a replacement. They would not.