The last time that Jen had visited a Bank of America branch, her deposit of more than $3,000 had been credited to the wrong customer, and she was there to make sure that she got her money back. A branch manager denied her assertions, denied that there was a mistake, and told her that she must have deposited the money in another bank. There was no other reasonable explanation…or so it seemed until she pulled out the receipt from her deposit. Oh. She closed her account that day, and assumed that her relationship with Bank of America was now over. She was incorrect.