Jason began his holiday weekend with an unpleasant surprise. When he checked his bank account on his iPad, he saw that it was overdrawn. It was overdrawn by a lot. More than two thousand dollars. Jason hadn’t made any huge withdrawals from his account, and neither had any other authorized person. Was he the victim of identity theft? Fraud? ATM skimmers? How could someone take out money that wasn’t there? It turns out that it was quite easy: it just required a one-digit error in the account number.
A woman says she lost her home to Bank of America by following its advice to her that she skip mortgage payments. The woman had lived in the house for 25 years and began struggling with payments when she began battling breast cancer. When she asked the bank to help adjust her mortgage in 2009, she said the bank told her it couldn’t help her because she was current with her payments. Once she allowed herself to miss three payments, as she said the bank advised her to do, BofA did lower her mortgage payments, only to later foreclose on her.