If only being given the runaround countless times could burn calories and build muscle, then maybe Iram wouldn’t be so mad at Bally Total Fitness and L.A. Fitness for keeping her out of the gym. She writes that she’s at her wit’s end with Bally since her location was taken over by L.A. Fitness. And as a Premier member who paid out big bucks, Iram is beyond frustrated. [More]
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Texas Sues Bally Total Fitness Over Fake Past Due Billing
By 6.9.10
Texas’ Attorney General Greg Abbott is going after Bally Total Fitness for the fraudulent “past due” scheme it was using to trick former customers into re-upping with the gym. The AG office says that the gym mailed more than 11,000 fake notices to former customers between last summer and March 2010, and at least 1,000 Texans fell for it and paid the fees. [More]
Bally's Members Still Paying Dues For Closed Gym
By 10.4.09
Ten miles isn’t always a quick or easy trip. That’s the message that the former members of a Bally’s club in Vancouver, Wash. want to get across to the chain after their local branch closed with little to no notice. Bally’s claims that they don’t need to end contracts or refund members’ dues since there is another Bally’s within ten miles of the club, but the drive tops half an hour for some customers—not exactly convenient.
Bally Sends Fake Past Due Bills To Ex-Members To Get Them To Rejoin
By 9.22.09
Reader Jordan writes in to share a past due “bill” that he received from Bally Total Fitness, where he had previously been a member. It turns out that the letter, which specified the amount Jordan owed and threatened to report Jordan to a collection agency if he didn’t pay, was actually a sneaky solicitation to get him to renew his contract.
Free 30-Day Pass To Bally's
By 1.9.09
Bally’s: free 30-days pass for registering for Discovery Health’s National Body Challenge. Just make sure you don’t let them have your credit card. (Photo: La Mariposa)
Bally Cashes Cancellation Check, Continues To Bill For 15 More Months, And Now Demands "Past Due" Payment
By 4.12.08
Ashoka just found out that Bally never canceled his membership, even though they cashed his $50 cancellation check a mere 5 days after he mailed it to them last year. They’ve said there was no date on the paperwork, but Ashoka has a printout that proves otherwise. And they said they tried to contact him last year about the “problem,” but not by phone—even though they called him promptly this month when he changed his credit card info and the automatic billing didn’t go through. Bally, just admit it: nobody gets out, ever.
UPDATE: Bally’s Tele-Customer Service Blows
By 7.25.06
After his complaint appeared here on The Consumerist, Garth reports his ongoing issue with Bally’s double-billing him got fixed up ship-shape.
Bally’s Tele-Customer Service Blows
By 7.1.06
Garth writes in complaining about his workout join. They’re triple-billing him, he says. Not only that, they seem to be actually messing with his mind when he tries to remedy the situation through the telephone customer service: 20 minute holds, inane music and telling him to fax his bank records in to numbers that aren’t even valid fax lines.
