Earlier today, we told you about the apparent dispute between a Cleveland consumer and the chef/owner of a local restaurant who allegedly reacted to the customer’s negative Yelp review with a series of nasty, threatening messages on Facebook. Now that diner has reached out to Consumerist to share more of his side of the story. [More]
bad employees
Restaurant Owner Defends Video Of Employee Climbing Out Of Ice Machine
By 10.23.14
Is this another example of an unthinking fast food worker caught on camera doing something stupid, or is it all a misunderstanding that looks much worse than it is? [More]
Ohio’s Worst Walmart Employee Steals Cash From Customer, Food From Deli In Same Day
By 10.6.14
If you’re a bad enough person to steal from a customer, it’s probably not much of a stretch to think you’d steal from your employer too. But to be caught doing both in the same day takes a special kind of stupid. [More]
If You’re Going To Follow Shopper Around A Store, Don’t Walk Into Video Of You Following Them
By 7.18.14
The key to being a stealthy follower is remaining undetected. So if the person you’re following around the convenience store is repeatedly able to catch you on camera behind him, pretending to do busy work, then you need to brush-up on your sneakiness skills. [More]
KFC Apologizes For Workers Who Said Scarred Girl Was Scaring Customers
By 6.16.14
Wow, this weekend was full of big companies apologizing to traumatized girls. First came the JetBlue incident with the youngster barred from using the bathroom, now comes a “Sorry about that” from KFC, which is having to do damage control after the family of a little girl in Mississippi claimed they were told to leave the restaurant because their daughter’s facial scars were scaring other customers. [More]
Restaurant Allows Customer To Bring In Big Gulp, Then Shames Her About It Online
By 4.22.14
You might think it crass or crude to bring a 7-Eleven Big Gulp into a fine-dining establishment, but if a restaurant lets you have that huge cup o’ soda at your table, do they then have any standing to call you out publicly? [More]
Woman Suing Subway Because It’s Rude To Write “Big Mama” On Her Flatizza Box
By 4.14.14
A woman in California says she’s planning legal action against the Subway chain of sandwich shops because a Subway worker wrote the words “Big Mama” on her order and because was less-than-thrilled by the company’s response. [More]
Taco Bell Employee Guilty Of Threatening Co-Worker With Knife In Front Of Customers
By 4.11.14
Dear Taco Bell employees: If you’re going to threaten one another with knives (which, for the record, we do not recommend), kindly do so out of the view of customers; and certainly don’t threaten your fellow employee while he or she is in the middle of taking an order from a customer. [More]
Victim Of Attempted Robbery Says Walmart Manager Asked Her To Not Call Cops
By 3.21.14
Just because a robbery is unsuccessful doesn’t mean the police shouldn’t be involved. But try telling that to the manager at a Walmart in California, where a customer says she was urged to not contact authorities after being assaulted in the store. [More]
What Would You Do If You Found The Hotel Concierge Rolling Around In Your Sheets?
By 2.24.14
There’s a reason I always leave the Do Not Disturb up from the moment I check in until the day I check out — I just don’t like anyone touching my stuff and I’m perfectly fine with making my own bed. But while I’ve worried about thieves, vandals, and snoops, I’ve never thought about coming back to my room to find the concierge wrapped up in my linens. [More]
Dear Five Guys: Don’t Copy Customer On E-mail Where You Call Him A “Douche”
By 2.19.14
Have you ever penned a harshly worded e-mail about someone and then panicked for a moment when after you hit “send” out of fear that you may have copied the target of your vitriol on the message? 99.9% of the time, you did not… but when it does happen — and when you represent a major fast food chain — the results make for good Internet. [More]
Chef Apologizes For Calling Yelper “Mentally Ill Raging Alcoholic”
By 1.30.14
Oh Yelp, thou art a ceaseless font of stories about restaurant customers overreacting to bad meals and service and the chefs who make headlines by flipping the f&@! out on social media about a review that most people would probably have ignored to begin with. [More]
Time Warner Cable Techs Should Know They Will Be Photographed If They Fall Asleep On Job
By 1.21.14
Being a cable installer can be an exhausting job, with a day that is often overflowing with appointments you probably can’t make it to on time, figured out by some far-away computer that doesn’t care if you’re tired. Not to mention the fact that you’ll probably be put on hold for just as long as the customers who try to call in. With all that said, you still need to realize that if you’re going to fall asleep on a customer’s couch, your photo will probably end up on the Internet. [More]
Flight Attendant Blows .258 On Breathalyzer, Pleads Not Guilty To Working While Drunk
By 1.17.14
A flight attendant on a Delta commuter route appears to have imbibed a little more than she thought, after a breathalyzer test determined her blood alcohol content was three times over the legal limit. [More]
Sonic Is Really, Really Sorry About That “Scalp The Redskins/Feed Them Whiskey” Sign
By 12.9.13
Someone at a Missouri Sonic Drive-in chose to express both their support for the Kansas City Chiefs and their utter ignorance by using the restaurant’s sign to post a message that combined nearly every offensive Native American stereotype into one garbled statement. [More]
Waitress Who Claims She Got Anti-Gay Receipt May Not Have Donated Money As Promised
By 12.5.13
The saga continues for the New Jersey waitress who became Internet-famous when she claimed she’d been stiffed on a tip by diners who voiced disapproval of her sexual orientation on their receipt, an allegation that has subsequently been discredited. Now comes news that the waitress, an ex-Marine, may not have made good on her promise to donate the money she received from supporters to the Wounded Warrior Project. [More]
Restaurant Staff Make Facebook Meme Calling Native Americans Bad Tippers, Get Fired
By 9.11.13 — Updated: 9.12.13
Posting a Facebook meme mocking your customers: bad. Stepping into the global war regarding the subject of tipping when you work in a restaurant: worse. What elevated the actions of some employees of barbecue chain Famous Dave’s to social media infamy was the overt racism in their Facebook post, which joked about terrible tips during the United Tribes International Pow Wow. [More]
