On his personal phone line, AT&T CEO Randall Stephenson blocks unwanted, pre-recorded and auto-dialed robocalls. So why is Darth Randy not making this technology available for all of his customers? He claims it’s because he needs the FCC’s permission to do so, but the FCC says that just isn’t so. [More]
A major annual consumer satisfaction survey is out, and it’s a mixed bag for the cable and telecom sector and all of us who use it. The bad: pay-TV, broadband, phone, and wireless companies still pretty much really suck, and most of us are very dissatisfied with them. The good: year over year, most of them are finally starting to suck less than they used to!
Parents who count on TV shows, movies, and cartoon to keep the peace between their children in the backseat during road trips could soon be getting a helping hand from AT&T. With the company’s recent acquisition of DirecTV, it plans to include the television service to connected vehicles using its cellular network. [More]
Now that all four of the major wireless carriers are firmly on the installment plan bandwagon, AT&T is trying to set itself apart by simplifying its phone financing options.
AT&T is today making good on a promise it had to make to the FCC last year, announcing their new program to connect more poor Americans to the internet and bridge that infamous digital divide.
We regularly post discoveries from what we call the Raiders of the Lost Walmart, usually obsolete technology that is still on the shelf at comically high prices. It’s fun to laugh at the ancient digital cameras, defunct multiplayer games, and indestructible classic phones on the shelf, but the electronics clearance shelf can be a hazardous place for people who don’t read fine print. [More]
When you sign up for telecom services — some combination of TV, broadband, and/or phone — from your cable company, you’re told you’ll pay something like $49 or $99 a month… and yet the price you actually pay can be as much as 40% or more on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones should you blame the government for, and which are made up by your cable company? One cable company at a time, we’ve been using real customers’ bills to break it down. In previous installations we’ve gone through Comcast, DirecTV, Charter, TWC, and FiOS; now, it’s AT&T’s turn.
We don’t know why anyone would want to be like Comcast, but AT&T sure seems to be doing its best to dress itself up just like the chaps from Kabletown. They both hate community broadband and will lobby to shut it down when it competes with their services, and they both only offer competitive pricing when Google Fiber is in the mix. Now AT&T is following Comcast’s lead on data caps, by generously offering to let customers pay more to avoid running into those monthly limits. [More]
Later this week, the Federal Communications Commission will be voting on a proposal intended to protect some of your personal data from being shared by your Internet service provider, by requiring that the ISP first get your permission. As the vote approaches, the broadband industry is trying to make the case that your ISP’s collecting and sharing of customer data is no different than Facebook or Google’s. [More]
There’s a reason why companies that handle sensitive billing information may ask customers to verify their email addresses before sending any communications. It’s to prevent customers from seeing things they shouldn’t. So why doesn’t AT&T have such a safeguard in place for its customers? [More]
Earlier this year, Comcast announced that Atlanta would be one of the five markets to get a taste of new broadband technology that provides fiberoptic-level data speeds over existing cable lines. And while the cable company has previously charged exceedingly high amounts for high-speed fiber access, Comcast says it will only be charging $70/month in Atlanta for this new service. [More]
If you don’t like your wireless company’s service, or your current rate plan, you’re free to change providers. But if you think your wireless provider is breaking the law, you can’t sue the company; and it doesn’t matter which of the four major carriers you have, because they all strip their customers’ of their legal rights. [More]
Open enrollment for insurance is the very special time of year when at your job or on a health insurance exchange, you are able to add or drop insurance or change plans for any reason or for no reason. It also exists for other kinds of insurance, like insurance on your mobile phone. AT&T is running an open enrollment period now, if you want phone insurance but failed to sign up within 30 days of buying yours. [More]
More than a year after competitor Dish launched its Sling TV live streaming service, DirecTV is following suit with the announcement of a new product called DirecTV Now. [More]
Google hasn’t even decided whether or not it will bring its high-speed Fiber broadband and TV service to Louisville. The Kentucky city is currently listed as merely a “potential” Fiber market. But that hasn’t stopped AT&T from suing Louisville administrators in an effort to make sure that Google will have a tougher time if it chooses to launch there. [More]