Samsung

What’s Going Wrong With Samsung Galaxy Note 7 Exchanges — And What You Can Do

Samsung issued an official recall of the defective, flammable, potentially exploding Galaxy Note 7 phone just over a week ago. Since then, consumers who own the defective devices have been trying to get the exchanges they’re due… but it’s not always going so well. [More]

Mike Mozart

Some Verizon Customers Say They Aren’t Getting Data Overage Alerts Anymore

Amid recent reports of Verizon Wireless customers getting dinged on their bills for going over their monthly data allotments, some of these subscribers say they are going over their data limits because Verizon stopped sending them overage alerts. [More]

C x 2

AT&T Taking Nashville To Court To Try To Slow Down Google Fiber

They said they’d do it, and so, by gum, they’re doing it: Surprising basically nobody, AT&T has filed a lawsuit against the city of Nashville and its officials, seeking to block a recently-passed law that would make it possible for Google Fiber to come to town. [More]

Ángel Raúl Ravelo Rodríguez

AT&T CEO Says DirecTV Standalone Streaming Service Will Launch By End Of 2016

Six months ago, AT&T announced it would launch DirecTV Now, a standalone streaming service to compete with PlayStation Vue and Dish’s Sling TV. Aside from a handful of content partnership announcements, details about DirecTV Now continue to be scarce, but at least we have a timeframe for its launch. [More]

Discrete_Photography

Nashville Council Adopts Law To Let Google Fiber Come To Town; AT&T Prepares To Sue

Google Fiber is one step closer to being physically able to bring their service to Nashville, which is great news for Nashvillians. It’s less good news for Comcast and AT&T, which do not want more competition in town, and which are revving up their legal engines to fight it as much as possible.

[More]

AT&T Testing Super-Fast Wireless Internet Using Power Lines

AT&T Testing Super-Fast Wireless Internet Using Power Lines

While good chunks of the country, particularly rural and tribal lands, currently lack access to high speed broadband, most inhabited parts of America are serviced by power lines. AT&T is currently testing a new project that aims to deliver data at fiberoptic speeds, but without having to run any new cables or build huge cellular or microwave towers. [More]

Adam Fagen

Comcast, AT&T Try Again To Stall Google Fiber In Nashville By Writing Law To Slow It Down

There’s been a fight a-brewing in local politics in Nashville for weeks. At its most basic, it’s some disagreement about utility regulation. But it’s also, an another level, every fight about broadband competition — and the lack thereof — going on in the U.S. right now, distilled down into one city. Our players? Google, Comcast, AT&T, and the Nashville metro council. [More]

Adam Fagen

Nashville Advances Proposal To Let Google Fiber In Despite AT&T, Comcast Protests

Google Fiber wants to come to Nashville. Nashville wants to let it. But incumbent providers — AT&T and Comcast — really hate letting more competitors horn in on their game. And all of that is the stage upon which this week city politicians advanced their proposal to let Google Fiber come to town.

[More]

Ángel Raúl Ravelo Rodríguez

AT&T Exempts AT&T-Owned DirecTV App From Mobile Data Caps

DirecTV and AT&T joined up and moved in together just over a year ago. The merged company started launching meager combo offerings soon after, but it’s taken it a while to warm up into the main event. Now, it seems, we’re getting there, because AT&T is about to start taking advantage of its 141 million North American wireless customers when it comes to expanding DirecTV.

[More]

Court Throws Out Federal Government’s Lawsuit Over AT&T “Unlimited” Data Plans

C x 2

Nearly two years ago, the Federal Trade Commission sued AT&T for allegedly misleading wireless customers by charging them for “unlimited” data plans while simultaneously throttling their cellular connection speeds when they passed certain monthly thresholds. AT&T failed in 2015 to get the case dismissed in District Court, but yesterday succeeded in convincing a federal appeals court to throw out the government’s complaint. [More]

C x 2

AT&T: FCC Has “No Legal Or Factual Basis” To Issue Us Fine For Overcharging Schools

Back in July, the FCC accused AT&T of badly overcharging some Florida schools for their telecom service. AT&T fired back that the FCC’s claims were meritless and that it looked forward to fighting. AT&T is in this at least as good as its word, and has filed its reply.

[More]

Citigroup And AT&T End Legal Feud Over Concept Of Thankfulness

Citigroup And AT&T End Legal Feud Over Concept Of Thankfulness

Wanting to thank and reward customers isn’t a new concept, but Citi and AT&T have spent the last few months in a legal feud over the idea of thankfulness. They’ve decided to end the legal feud, though, after a federal judge ruled that AT&T didn’t have to stop using the term for its rewards program while the two sides battled in court. [More]

FCC’s Robocall Strike Force Kicks Into Action Today

FCC’s Robocall Strike Force Kicks Into Action Today

Last month, after FCC Chair Tom Wheeler called on the telecom industry to finally do something about the nuisance of pre-recorded, auto-dialed robocalls, AT&T CEO Randall Stephenson agreed to head up a joint private-public Robocall Strike Force tasked with actually doing something about these calls. Today, this elite squad of telephonic titans is meeting for the first time. [More]

Adam Fagen

Nashville Mayor Wants Google, Comcast, AT&T To Sit Down And Make Nice Over Fiber Plans

Incumbent cable and telecom companies push back hard when Google wants to come to town with Fiber service. But while corporations file legal challenges and yell at each other by proxy, residents are stuck in the middle without competitive service.

[More]

jetsetpress

Citi Can’t Stop AT&T From Saying “Thanks”… For Now

Two months ago, Citi sued AT&T — not over some huge multimillion-dollar account or bad business deal, but over AT&T’s daring use of the word “Thanks” in a new loyalty program. The bank asked a federal court to bar the phone giant from using the disputed term pending the outcome of the case, but the judge has shot that request down. [More]

T-Mobile Spent The Most On TV Ads Out Of All Major Carriers Last Month

T-Mobile Spent The Most On TV Ads Out Of All Major Carriers Last Month

If it seems like commercials for T-Mobile are everywhere, you aren’t wrong. Out of the four biggest mobile phone carriers, Big Magenta was the top spender on TV commercials in July, showing a spot for what the company called its “most epic deal ever” a total of 2,288 times on broadcast and cable TV. [More]

Consumer Reports

Samsung And AT&T Won’t Tell You If Your Galaxy S7 Active Isn’t Waterproof, Or Extend Warranty

You might be familiar with the Samsung S7 Active smartphone, which both the manufacturer and its exclusive retailer, AT&T, advertise as being waterproof. Our phone-dunking colleagues down the hall at Consumer Reports tested that claim and found the S7 Active lacking, with two test phones failing after a simulated 5-foot dunk in a water tank. Yet it turns out AT&T employees aren’t aware of this issue, and owners of the phone won’t get a lifetime warranty for liquid damage. [More]

jetsetpress

AT&T Penalized $7.75 Million For Allowing Scammers To Charge Bogus “Directory Assistance Service” Fees

Nearly two years after AT&T was hit with a $105 million settlement over bill-cramming — the practice of letting third parties place questionable or false charges on customers’ phone bills — the Federal Communications Commission says the company has agreed to pay another $7.5 million to close the book on additional cramming accusations involving a bogus directory assistance service. [More]