Citigroup And AT&T End Legal Feud Over Concept Of Thankfulness

Citigroup And AT&T End Legal Feud Over Concept Of Thankfulness

Wanting to thank and reward customers isn’t a new concept, but Citi and AT&T have spent the last few months in a legal feud over the idea of thankfulness. They’ve decided to end the legal feud, though, after a federal judge ruled that AT&T didn’t have to stop using the term for its rewards program while the two sides battled in court. [More]

FCC’s Robocall Strike Force Kicks Into Action Today

FCC’s Robocall Strike Force Kicks Into Action Today

Last month, after FCC Chair Tom Wheeler called on the telecom industry to finally do something about the nuisance of pre-recorded, auto-dialed robocalls, AT&T CEO Randall Stephenson agreed to head up a joint private-public Robocall Strike Force tasked with actually doing something about these calls. Today, this elite squad of telephonic titans is meeting for the first time. [More]

Adam Fagen

Nashville Mayor Wants Google, Comcast, AT&T To Sit Down And Make Nice Over Fiber Plans

Incumbent cable and telecom companies push back hard when Google wants to come to town with Fiber service. But while corporations file legal challenges and yell at each other by proxy, residents are stuck in the middle without competitive service. [More]

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Citi Can’t Stop AT&T From Saying “Thanks”… For Now

Two months ago, Citi sued AT&T — not over some huge multimillion-dollar account or bad business deal, but over AT&T’s daring use of the word “Thanks” in a new loyalty program. The bank asked a federal court to bar the phone giant from using the disputed term pending the outcome of the case, but the judge has shot that request down. [More]

T-Mobile Spent The Most On TV Ads Out Of All Major Carriers Last Month

T-Mobile Spent The Most On TV Ads Out Of All Major Carriers Last Month

If it seems like commercials for T-Mobile are everywhere, you aren’t wrong. Out of the four biggest mobile phone carriers, Big Magenta was the top spender on TV commercials in July, showing a spot for what the company called its “most epic deal ever” a total of 2,288 times on broadcast and cable TV. [More]

Consumer Reports

Samsung And AT&T Won’t Tell You If Your Galaxy S7 Active Isn’t Waterproof, Or Extend Warranty

You might be familiar with the Samsung S7 Active smartphone, which both the manufacturer and its exclusive retailer, AT&T, advertise as being waterproof. Our phone-dunking colleagues down the hall at Consumer Reports tested that claim and found the S7 Active lacking, with two test phones failing after a simulated 5-foot dunk in a water tank. Yet it turns out AT&T employees aren’t aware of this issue, and owners of the phone won’t get a lifetime warranty for liquid damage. [More]

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AT&T Penalized $7.75 Million For Allowing Scammers To Charge Bogus “Directory Assistance Service” Fees

Nearly two years after AT&T was hit with a $105 million settlement over bill-cramming — the practice of letting third parties place questionable or false charges on customers’ phone bills — the Federal Communications Commission says the company has agreed to pay another $7.5 million to close the book on additional cramming accusations involving a bogus directory assistance service. [More]

Former JCPenney CEO Now Hand-Delivering Phones For AT&T

Former JCPenney CEO Now Hand-Delivering Phones For AT&T

The last thing you would expect the former CEO of a major department store to do is deliver mobile phones to customers’ homes, but that’s exactly what a new company from former JCPenney CEO Ron Johnson is doing for AT&T. [More]

Discrete_Photography

Charter, Comcast, AT&T Really Want To Stall Chance Of Competition From Google Fiber

Consumers really like Google Fiber. Or, at the very least, they like the idea of Google Fiber: when the company says it’s considering bringing its super-speedy internet service to town, prospective subscribers happily sign up and towns do what they need to do to make themselves attractive to the business. And that sits very, very poorly with the companies that are already in town and don’t want to deal with a pesky thing like competition. [More]

Mike Mozart

AT&T Tweaks Uverse Data Caps (Again), Will Still Charge You $30 For Unlimited Data

If it seems like this is the season when every ISP out there is messing with its data caps, well, that’s because it is. Up today: AT&T, with its second shift in data cap policy in the last six months. [More]

C x 2

FCC Wants AT&T To Pay $170,000 For Overcharging Florida Schools

Commercial-grade phone service is expensive, so there’s a program that helps schools afford it. There are rules about what phone companies, like AT&T, can and can’t charge the schools that apply through that program. And the FCC now says that not only did AT&T not follow those rules, but also it charged two school districts the highest rates in the entire state to keep their phone lines connected. [More]

AT&T CEO Says He Will Head Up Anti-Robocall “Strike Force”

AT&T CEO Says He Will Head Up Anti-Robocall “Strike Force”

In response to FCC Chair Tom Wheeler’s call for all major phone companies to finally put free robocall-blocking tools in the hands of their customers, AT&T CEO Randall Stephenson — who recently incorrectly blamed the FCC for his company’s failure to address this issue — says he is going to lead an industry “Strike Force” to combat robocalls. [More]

HerArt She Loves

FCC To Phone Companies: Offer Free Robocall Blockers To Customers

Even though the Federal Communications Commission has repeatedly said that wireless and landline phone providers are allowed to offer robocall-blocking services to their customers, some carriers have continued to incorrectly insist — and provide misinformation to consumers — that they simply don’t have the authority to deploy this technology. In an effort to make things clear once and for all, FCC Chair Tom Wheeler has sent letters to these companies that there are no regulatory roadblocks stopping them from helping their customers stop annoying — often illegal — automated and prerecorded robocalls. [More]

frankieleon

CenturyLink Joins AT&T, Comcast In Charging You For Going Over Your Data Cap

We know that home broadband carriers want to horn in on all that sweet wireless money, but we do wish they wouldn’t do it by creating more data caps and then charging you overage fees to exceed them. And yet that’s what one provider after another seems determined to do. [More]

Ben Roffelsen Photography

What The Heck Is 5G Anyway, And Why Does It Matter?

Wireless companies like to throw around a lot of swanky-sounding terms to get you interested in their goods. The new hotness on everyone’s lips is 5G, which does not in fact exist yet. But it will, and the FCC today is going to vote on a proposal that will have a lot to do with getting it off the ground. So here’s everything you need to know about the future of your phone. [More]

AT&T Now Testing Drones As Flying LTE Antennae

AT&T (though they did not approve the "Endor" text).

When wireless companies prepare to handle huge events — like the upcoming political conventions and the recent papal visit to Philadelphia — they roll out mobile cell towers and sometimes make permanent infrastructure upgrades to deal with the increased data use. Now AT&T is testing out whether it can use aerial drones to bolster LTE service in these situations. [More]

AT&T Says It Hates Robocalls Too; Still Not Giving Most Customers A Way To Block Them

Mike Mozart

AT&T CEO Randall “Dandy Randy” Stephenson has inaccurately claimed that his company can’t proactively block robocalls because it first needs permission from the FCC, and AT&T employees have more than a dozen different — sometimes bizarre — explanations for why the telecom giant has done nothing to rein in these unwanted, pre-recorded and auto-dialed calls. Now AT&T is claiming it is “working hard” to solve the problem, but that hard work does not involve providing a method for most customers to actually block these unwanted calls. [More]

14 Excuses AT&T Gave Customers For Not Blocking Robocalls

jetsetpress

A few weeks back, AT&T CEO Randall Stephenson inaccurately claimed that his company can’t offer free robocall-blocking technology because it needs permission from the FCC first. With that explanation debunked, a number of AT&T customers tried to give Darth Randy their permission to install these call-blocking services. As you might expect, the responses from AT&T were a mixed bag of fictions and excuses. [More]