If it seems like this is the season when every ISP out there is messing with its data caps, well, that’s because it is. Up today: AT&T, with its second shift in data cap policy in the last six months.
Over the last few months, we’ve reviewed cable and internet service bills for seven of the nation’s largest providers in an attempt to make sense of all those fees and charges. So what did we learn from these bills covering cable, satellite, and fiber customers from Connecticut to California? [More]
When you sign up for telecom services — some combination of TV, broadband, and/or phone — from your cable company, you’re told you’ll pay something like $49 or $99 a month… and yet the price you actually pay can be as much as 40% or more on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones should you blame the government for, and which are made up by your cable company? One cable company at a time, we’ve been using real customers’ bills to break it down. In previous installations we’ve gone through Comcast, DirecTV, Charter, TWC, and FiOS; now, it’s AT&T’s turn.
In a nice change for consumers, a content company and a distribution company managed to save everyone the rigamarole of a blackout and a finger-pointing yell-a-thon when they instead settled their differences and negotiated a new contract hours after the old one expired.
In news that will not surprise Consumerist readers, a massive annual survey of American consumers shows that we are all generally dissatisfied with our cable and Internet service providers, and that we find Time Warner Cable, Comcast, Charter, and Cox just a little bit less satisfying than average. [More]
In a move that could theoretically bring something like the actual first glimmering hint of real broadband competition to a couple million more consumers nationwide, AT&T today announced major plans for expansion to their “GigaPower” Uverse service. The expansion could potentially bring the gigabit fiber broadband network to as many as 25 major metropolitan areas.
Cliff and his wife recently purchased a house–hooray for them! Strangely, Cliff tells Consumerist, this house exists in a tiny pocket of space and time that their broadband provider of choice, AT&T Uverse, cannot reach. Well, that, or they live in a newly constructed area that doesn’t have the infrastructure for it…even though it should.