Last week, Brian received a package from the ASUS repair center. It was a freshly repaired tablet, the same model that he owns. Except he hadn’t sent his in for repair lately. Someone else’s address appeared on the return merchandise authorization (RMA) form inside the box, but the label on the outside had Brian’s information. He wonders: how much time and money should he invest in getting this package home when Asus doesn’t particularly seem to care?
By April 27, 2012