Reader Jonathan’s iPhone just keeps breaking. The second time, rather than replacing it, they decided it would need to be repaired—and tried to charge him $30 for a rental phone.
By far the most common “Apple” complaint we get at Consumerist is about our readers being denied warranty repairs because of some sort of “damage”.
The center pin from her power brick BROKE OFF in the computer. Now, Apple’s infamous for power-cords that fray and break, but this is a totally new failure in my 18 years as a sysadmin. NEVER have I seen the pin of a power adapter break off in its computer.
Hannah bought a refurbished Mac. 9 months later the hard drive died, so Hannah brought her Mac to the Apple Store to have the disk repaired under Apple’s 1 year warranty.
I asked if I can buy a new hard drive, in order to get the old drive back: “No.”
So i was wondering if anyone has run into the same apple care protection plan problem I did. Recently, I’ve been receiving certificates for items I didn’t even purchase, and just today, I received 27 of them in the mail. I called up Apple and they also thought it was pretty interesting. They said they’re going to look into it, so it’s now a matter of waiting.
Either there’s a bug in the Apple, or Michael is buying way too many Apple products in a misguided attempt to buoy AAPL’s stock price. Probably the former.
Reader Keith B. writes:
I ordered an iBook G4 on January 27th, 2005 – since then I’ve shipped it back four times now for various ‘fixes.’ I’m willing to admit that laptops have a higher fail-rate then desktops, which is why I’m willing to look past the first two times I had to go to an Apple store to have it sent out – once for the crashed hard drive and logic board in february, and three days after I got it back to get the logic board replaced again. I think, at least, everytime I got it back it seems they just kept replacing everything.