Last year, George purchased an Electrolux refrigerator from HH Gregg. Just barely a year after the first anniversary of his purchase, the fridge broke down. After he contacted four separate repair shops trying to find someone to fix it, the search came up empty. No repair tech, no working fridge. But wait! Electrolux contacted him, offering to buy back the fridge for the same price he paid for it. Hooray! But he’s still not satisfied, since the refund doesn’t cover the full cost of getting a new appliance.