There are many ways to define “Dell Hell,” but Todd’s situation certainly is a perfect example. Every time Dell gets hold of his computer to repair it, things get worse. It began with a simple battery charging issue. When it came back to him, it wouldn’t accept half of his RAM. After another motherboard replacement, the fan went rogue and the keyboard wouldn’t light up. Dell sent Todd a refurbished replacement computer, which wouldn’t turn on at all. At this point, he probably wishes he only had trouble getting the battery to charge.
When Mike had a problem with his lovely Ultrabook’s trackpad, there was no reason to fret: it was under warranty. He shipped it off to Samsung’s repair depot and waited for the return of his freshly repaired computer. He didn’t know that he was actually doing the opposite: that he was sending his notebook to Samsung’s top-secret anti-repair facility, where your devices somehow emerge more broken than they were in the first place.