Chad is getting surgery soon: a spinal fusion. He’d like to be able to lie around and stare at his TV while he recovers from the operation, but his TV isn’t working so well. Audio from the coaxial connection went fuzzy, and now doesn’t work at all. A technician came to repair the TV, which was under warranty, and just went ahead and drilled through the screen. Now Chad is stuck between the service company and Toshiba, and they just keep passing him back and forth.