another Problem for united

Ben Kepes

United Mistakenly Removes Carry-On Bag, Stranding Man At Airport For 20 Hours

A United Airlines passenger from New Zealand found himself stranded at a San Francisco airport for 20 hours this week; not because of weather, or mechanical issues, or any sort of attempt to reenact the 2004 Tom Hanks comedy The Terminal.  No, his prolonged stay in airport purgatory was thanks to a United employee who mistakenly removed the man’s carry-on bag from his flight.  [More]